Refund policy

Right of withdrawal 

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer has the right to withdraw, in whole or in part, from each Order, without any penalty and without specifying the reason, within and no later than 14 days from the day of receipt of the Products. After this period, it will no longer be possible to exercise the right of withdrawal.

The Customer can exercise the right of withdrawal by accessing their customer area and initiating the procedure directly from the order page, within the specified time limits.

Once the request has been submitted, the products must be returned within 14 (fourteen) days from the communication of withdrawal, including a copy of the order in the package. Shipping costs are the responsibility of the Customer, who must send the return to the following address:

Mario Valentino S.p.A.
Via Borgonuovo, 27
20121 Milan, Italy.

The goods must be returned intact, complete with all their parts and in the original packaging, kept and possibly used only for the time strictly necessary to determine and verify their nature, characteristics, and size, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions set out below:

  • The right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal on only part of the purchased product (e.g., accessories, complements, etc.).

  • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts, including packaging and any documentation and accessories (labels, tags, seals, etc.);

  • To return the product, the customer must attach a copy of the order.


The shipping costs (and any customs fees, if applicable) for the return of the item will be the sole responsibility of the Customer:

  • The return of products is the responsibility of the customer and must be carried out via express courier with the possibility to track the shipment until confirmation of receipt at the warehouse indicated by MV;

  • MV will not be liable in any way for damage, theft, or loss occurring during or in connection with the shipment for the return.

  • MV may suspend the refund until the returned product is received or until the customer proves that the product has been correctly shipped back, whichever comes first.

If the withdrawal is not exercised in the manner indicated above, MV will not accept the returned Products and will return the Products to the Customer without additional shipping costs. If the withdrawal is validly exercised, MV will refund the amounts corresponding to the value of the returned Products - excluding shipping costs - as soon as possible and in any case within 14 days from the date of receipt of the Products. 

MV will refund the Customer the full amount already paid within 14 (fourteen) days from the withdrawal, through a reversal procedure of the charged amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of this refund. 

The amounts will be considered refunded within the terms if they are actually credited back with a value date not later than the expiration of the aforementioned term. MV cannot in any way be held responsible for delays in the actual crediting attributable to the Bank and/or the credit card issuer used for the purchase.

 
Product Replacement

In some cases, detailed below, the Customer may request the replacement of the purchased product with other products as an alternative to the refund of the price paid for the returned product.
The request for product exchange is subject to the following conditions:

  • The Customer may request the replacement of one or more purchased products within 14 (fourteen) days from the delivery of the products by filling out the Return Form and notifying via e-mail to the address:customer@mariovalentino.it by the aforementioned date. The products to be replaced must be returned within 14 (fourteen) days;

  • The Customer can request the replacement of one or more purchased products with products of the same model but in a different size and/or color.

  • The Customer can request only one replacement for each product purchased;

  • The product must be returned intact, together with the original packaging (including any accessories, labels, tags, seals, etc.) and may be used only for the time strictly necessary to determine and verify its nature, characteristics, and size, according to normal diligence, without any signs of wear or dirt;

  • The products subject to replacement, belonging to a single order, must be resent in a single shipment at MV's expense.

  • MV reserves the right to refuse products belonging to a single order that are returned at different times and with different shipments.


If the above conditions are properly met, once the communication has been sent via e-mail and the Return Form containing the replacement request has been completed, MV will process the request and send the related confirmation via e-mail. 

If the above conditions are not met, MV will inform the Customer and return the products to the Customer at the Customer's expense. 

After receiving the products subject to replacement, the necessary checks on the returned product will be carried out, and subsequently, the availability of the requested replacement product in stock will be verified.

If the products selected for replacement are not available in stock, the replacement request cannot be accepted and the Customer will be refunded the price paid for the returned product in accordance with the provisions of the Right of Withdrawal. In any case, the Customer will be contacted by the Customer Service if their replacement request is not possible.

If the products requested for replacement are available in stock, you will receive a confirmation e-mail regarding the shipment of the replacement product. The shipment will be made within 30 days from the replacement request following verification of the condition of the replaced product.

For product replacement, the Customer may contact the courier designated by MV, duly communicated via e-mail during the order processing. It is understood that the Customer is free to use other couriers; in any case, the related shipping costs will be fully covered by MV.